If after buying a package that includes at least the flight + hotel benefits from Nouvelles Antilles.com via the website or via or telephone booking 0820 850 000, excluding any other resource, and if you find within 24 hours of your purchase (excluding Sundays and holidays), an equivalent service at a lower price, on another French website, Nouvelles Antilles refunds you the price difference!

Offer conditions

Refunds by Nouvelles Antilles for price difference are subject to the following conditions.

(1) The conditions of tenders must be identical, Including:
- Identical departure and arrival airport
- Departing flights from metropolitan France (including Corsica) only.
- Same dates of travel and diet.
- Same airlines
- Same journeys
- Same number of flights
- Same travel class (first class, business class, economy class)
- Same passenger types (adult, child, baby) *
- Same hotel
- Same room category
- Same length of stay in hotel
- Same car Rental category
- Same dates and times to  taking delivery of the vehicle
- Same place of pick up and delivery of the vehicle
- Same additional extras (baby seats, booster)
Any expenses related to the cancellation, changes and assurances have not be reflected in the comparison.
Places must be available to the above conditions under the competing offer. The operation is limited to reimbursement (per case) per household made at New Antilles.com The maximum reimbursement per reservation will be 150 € TTC.

Exceptions excluded

- The offer does not cover flights with airline or Hotel Company that does not appear on the website www.nouvellesantilles.com during the purchase. 

- The warranty does not apply on receiving offers discount coupons or offers deferred repayment.
- The offer is only for flights paid in Euros. Other forms of payment (loyalty points, etc...) does not count.
- The price difference found when trips are sold as part of an offer for members of an association, club, committee business, or group.
- The price difference found on a foreign website.
- The price difference found in travel package sold as a promotion.
- The price difference found with a travel agency or tour operator that does not have a professional travel agent license.

Warranty terms and Conditions

If you've found a cheaper offer from a travel agent online,  and meets all the conditions detailed above, you must submit, within 24 hours (2) of your purchase detailed information and receipt (excluding Sundays and holidays) by e-mail to Customer Care Department with the following information: 

- Mail subject: "Reimbursement + reference file (ex: Return 805140000)
- A copy of the email confirmation of booking and your stay issued by NouvellesAntilles.com.
- A screenshot of the page of the website showing a French competitor lowest available price, including all taxes, with equivalent conditions. Warning: the screenshot should be the last step of the reservation on the competitor's site (just before entering the payment card).
All references comparing tenders (1) it must be clearly visible.
The repayment of the difference is not possible in case of cancellation.
WARNING! No request will be processed by phone. Any incomplete application will not be processed. Any application whose subject line does not appear as the example above will not be processed.

Refund Terms

After verifying the availability of booking and prices on the competing site, we will begin the refund process.
If the provided above conditions are meet , and after full payment, News Antilles.com will  refund the difference amount, for tickets paid by credit card, by the same credit card within 15 days, following acceptance of reimbursement that will arrive by mail. 

Nouvelles Antilles does not store bank credit card data it is only use to identify your account number from your booking reference: the refund will be credited to the mandatory account used when booking.

(1) The conditions of tenders must be identical (2): date and time of receipt of your reservation by fax signed by you